ITIL Version 5
Foundation — Exam live Feb 12, 2026
Not a reset.
A confident step forward.
ITIL (Version 5) builds on everything you value — the Service Value System, 34 practices, guiding principles — and evolves the framework for an AI-enabled, product-centric digital reality. Your existing certifications remain fully relevant.
Live Feb 12, 2026
Foundation exam available now
40% ITIL 4 retained
36% new · 24% updated
AI-Native by Design
AI Governance module — Aug 2026
3-year renewal
All Version 5 certificates
Why the new version
The digital landscape
changed. ITIL followed.
Modern organisations no longer operate in siloed IT environments. They manage digital products, platforms, and services supported by continuous delivery, automation, and AI-assisted decision-making. ITIL 4 was built before that reality was fully understood.
Version 5 responds to it. The framework expands from IT services to the broader reality of how organisations actually operate in 2026 — without discarding a decade of ITIL 4 investment.
Digital-First
Holistic guidance for integrated digital products and services — not just IT tickets.
AI Revolution
Adopt and scale AI responsibly while maintaining trust, transparency, and control.
Adaptability
Adaptive, outcome-focused practices aligned with real-world agility needs.
Value Focus
Stronger connection between people, practices, and technology for sustainable outcomes.
The framework evolution
Modern. Integrated.
AI-Native by design.
Modern & Integrated
Works from leadership and strategy to day-to-day operations. Teams collaborate effectively and align priorities across stable and rapidly changing environments.
AI-Native by Design
Supports professionals working in AI-enabled contexts. Practical guidance for adapting ways of working, making informed decisions, and responding to change — not just theory.
Product & Service Integration
End-to-end lifecycle focus. Design, deliver, and improve digital products with visibility, collaboration, and a clearer understanding of stakeholder value.
Qualification Scheme
A simpler,
clearer path.
Foundation is the single entry point. Three streams from there.
Stream 01
ITIL Practice Manager
For practitioners who manage and run ITIL practices day-to-day. Complete Foundation plus one specialisation module plus the universal ITIL Transformation module.
Specialisation modules (choose one)
Monitor, Support & Fulfil (MSF)
Plan, Implement & Control (PIC)
Collaborate, Assure & Improve (CAI)
Stream 02
ITIL Managing Professional
For professionals managing digital services and teams across the modern lifecycle. Requires Foundation plus four specific modules focused on product, service, experience, and transformation.
Four required modules
Product
Service
Experience
Transformation (universal)
Stream 03
ITIL Strategic Leader
For senior leaders shaping IT strategy and organisational transformation. Focused on higher-level strategy and sustainable outcomes at enterprise scale.
Two required modules
Strategy
Transformation (universal)
ITIL Transformation — Universal Module
A core component of every designation. Completed once — counts across Practice Manager, Managing Professional, and Strategic Leader streams.
Already ITIL 4 certified?
Carry on from
where you are.
ITIL 4 certifications hold their full value. They are recognised as prerequisites for ITIL 5 upper-level modules. The transition is designed to be low-disruption — your knowledge, your investment, and your credentials are the starting point, not a sunk cost.
See the Foundation BridgeITIL 4 Holders
All qualifications fully recognised as prerequisites for ITIL 5 upper-level modules. Nothing you have earned is lost.
Foundation Bridge
A one-day course focused on key changes. Fast path to the ITIL 5 Foundation certificate. No need to restart from scratch.
Managing Professional Transition
Move directly into the ITIL 5 Transformation module to carry existing expertise forward into the Managing Professional designation.
FAQ
The fine print.
ITIL® is a registered trademark of PeopleCert
Master the
AI lifecycle.
Book a transition call to discuss your current certifications, the fastest path to ITIL 5, and training options for your team.
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